Clyde & Co

Clyde & Co, a global law firm with over 5,000 employees, handles complex insurance claims on behalf of clients that require detailed review of diverse claim forms. Assessing claim validity and value depended on extensive manual document review, including visually difficult work such as identifying ticked checkboxes and extracting text from varied forms. That manual bottleneck limited how a small team could apply expertise to claim validity and indemnity management.

The firm deployed Luminance to automate much of the claims document process, using AI to extract text and detect ticked checkboxes from insurance claim forms. A custom checkbox recognition capability was delivered in about two weeks, with the broader platform standing up in roughly 24 hours. Automation shifted routine extraction work away from lawyers so the team could focus on evaluating claim validity and advising clients.

AI identification reached 19 of 20 required fields on claim forms, supporting a claims workflow that can be run by a two-person team. With Luminance handling much of the claims process automation, the team reports being able to focus expertise on helping clients manage claims and limit indemnity spend. Deployment was rapid: platform live in 24 hours, with the custom checkbox recognition feature delivered in two weeks.

• • OCR-style extraction of text and checkboxes can remove the most visually painful step of insurance claim form review.
• • A small specialist team can absorb more claims work when routine field identification is automated to near-complete coverage (19/20 fields).
• • Fast platform stand-up plus a short custom-feature cycle (24 hours / 2 weeks) can unlock claims-process automation without a long IT project.