King Law Offices

King Law Offices' eight-person intake team was overwhelmed across 26 multi-state offices. Calls were missed during working hours, and after-hours callers went to voicemail—most never called back, sending potential clients to competitors. The team had no capacity for outbound work because it was constantly firefighting reactive volume, which capped how many leads the firm could convert.

Lexidesk was deployed across all 26 King Law offices to handle inbound phone calls and web enquiries 24/7, qualify leads, schedule consultations directly into the firm's calendar, and follow up with prospects automatically. Intake flows were tailored by practice area—from family law qualification to personal injury triage—and integrated with the firm's HubSpot CRM. Several product features were built or refined specifically for the firm's multi-office, multi-state, multi-practice setup.

In Q1 2026, Lexidesk added an average of 489 leads per month, a 33.9% lift over the Q4 2025 baseline of 1,443 leads per month, bringing total monthly lead volume to 1,932. In March 2026, 40% of consultations (337 of 857) were booked directly by Lexidesk with no human intervention. Over the March–April 2026 average, consultations rose 20.7% (676 to 816 per month) and clients retained rose significantly (229 to 266 per month). The intake team's call mix flipped from roughly 60% inbound / 40% outbound to about 90% outbound / 10% inbound.

• AI-powered first-touch intake across phone and web can recover after-hours and missed-call demand that previously went to voicemail.
• Automating reactive inbound work frees intake staff to focus on higher-intent outbound, referrals, and stalled prospects without proportional headcount growth.
• Practice-area-specific qualification flows and multi-office CRM integration matter when scaling intake across many locations and practice lines.