Quora

Quora's legal team needed to make its contract review process more efficient, especially for handling counterparty paper requests, without adding headcount. The ideal solution had to flag key terms for review, offer a user-friendly interface, and fit the team's existing resources.

Quora's Legal Operations Lead, Adrie Christensen, ran a six-month evaluation of 13 AI contract review vendors against a scorecard built with the general counsel, ultimately selecting Ivo for its configurability and intuitive checklist feature. After a single demo she began building playbooks, with a dedicated Slack channel and regular check-ins from the Ivo team supporting a fast rollout.

NDA approval turnaround time dropped from 4 business days to 2 days, a 50% improvement, and initial redline review of low-risk agreements fell from about 11 hours to under 5 minutes, a 98% improvement in efficiency. The gains let Quora redirect its part-time contractor to higher-risk strategic agreements and let Christensen, a non-attorney, handle low-risk NDAs directly using standardized playbooks.

• Configurable playbooks standardized negotiation stances and shortened onboarding for future hires.
• AI-assisted review let a non-attorney legal ops lead safely own low-risk NDA review, freeing specialized staff for complex matters.
• A structured, scorecard-based evaluation of 13 vendors over six months helped ensure the chosen tool matched Quora's specific third-party paper review needs.