Woolworths Legal cuts manual repeatable work up to 80% with Checkbox automation

Woolworths Group’s in-house legal team needed to deliver timely legal support at scale across Supermarkets, BIG W, WooliesX, and Everyday Market without slowing the business. Much of the work was manual and reactive—email-driven, siloed, and heavy on approvals—leaving stakeholders with little visibility or ability to self-serve.

The Endeavour Group demerger also spiked securities trading requests, overwhelming a company secretarial process that had been managed manually and was no longer sustainable at scale.

Woolworths deployed Checkbox’s no-code workflow automation platform so legal could build scalable, self-serve tools without IT. The team automated intake and triage through a central “legal front door,” pre-populating information and routing matters by expertise and availability.

They then built apps for high-volume use cases: a Data Incident Application, automated first drafts of service agreements and full automation for simple NDAs, Everyday Market seller onboarding agreements, and a securities trading approval app. Checkbox became a hub for submitting requests, tracking progress, seeing assigned lawyers, and accessing documents.

The legal function automated 60+ workflows and reduced the volume of manual, repeatable work by up to 80%. Matter volume handled by the legal team was cut by 50–80%, with fewer touchpoints on common documents like NDAs and service agreements.

Privacy incident reporting became faster and more consistent via structured intake and escalation. Post-demerger, the securities trading app let company secretarial manage share trading approvals at scale. Business users can track requests, see assigned lawyers, and access documents without email chase.

• • Automate intake/triage and self-service first so legal can scale support without adding headcount or depending on IT.
• • Design tools around business-user problems (e.g., share trading approvals after a demerger), not only legal’s internal workflows.
• • Empower lawyers and paralegals to streamline processes before automating them—building in-house no-code skills unlocks broader adoption.