Airtel

Airtel, a multi-billion-dollar telecommunications company, had no contract management system, no uniform contract templates, and no central storage location. Employees were manually producing hundreds of complex contracts in various languages and could not effectively track supplier service level agreements (SLAs). Manual processes created version-control risk, inconsistent templates, and missed commitments that increased operational and compliance risk.

Airtel deployed the Icertis Contract Intelligence (ICI) platform to automate enterprise contract management. The company standardized its clause and template library, introduced rules-driven contract selection, and maintained contracts in a central repository accessible across the organization. The platform also enabled SLA term definition, status tracking, and identification of SLAs at risk of going off track.

Within a few months, Airtel streamlined its contract management operations. The company managed 450 new contracts within six months, reduced contract cycle time, and improved its ability to track and enforce supplier SLAs from a single repository.

• • Centralizing templates, clauses, and executed contracts is a prerequisite for reliable SLA tracking at enterprise scale.
• • Rules-driven authoring and a shared repository can replace fragmented desktop/email workflows that create version-control and compliance risk.
• • Measurable CLM value can show up quickly in contract throughput and operational visibility, not only in drafting speed.