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Vodafone

Vodafone reduces supplier disputes 80% with full-lifecycle CLM

Curated & reviewed by Peter Korpak, Founder & Chief Analyst, 100SignalsHow we verify
80% reductionSupplier Disputes
60% reductionManual Effort
28,000+Service Levels & Obligations Managed

Vendor-reported figures — source: www.sirion.ai

The Challenge

Vodafone Procurement Company (VPC) lacked visibility and control over 30,000+ supplier contracts stored across siloed IT systems. Contract authoring was largely manual—category managers filled five spreadsheets with the same information and navigated at least 45 approval loops for a simple contract—while stakeholders relied on outdated tools to search and interpret agreement terms. Contract managers also had to manually compare digital contract copies with invoices, contributing to up to 10% contract value leakage.

The Solution

Sirion replaced VPC’s legacy SAP CLM by digitizing and migrating 30,000+ supplier contracts into a centralized repository and onboarding the supplier community to the platform; Vodafone Global Enterprise then used it to digitize contracts for its top 50 enterprise customers. Using Sirion’s AI and machine learning, VPC configured automated approval workflows, extracted buy- and sell-side contract data into a shared ledger, and leveraged pre-approved clause and template libraries for self-service contracting. The platform also automated contract drafting in 70+ languages, monitored service levels and obligations to validate invoices, and provided dashboards and supplier performance reports.

Results

Prescriptive authoring and automation streamlined contract creation across Vodafone Group entities, cutting manual effort by 60%. Greater spend transparency and AI-extracted service levels and obligations reduced supplier disputes by 80%, while enabling invoice validation and earlier intervention against revenue impact. Teams also gained automated obligation tracking, buy- and sell-side contract convergence, and shared access to libraries, approved clauses, and historical contract data.

Key Takeaways

    • Centralizing legacy contracts and onboarding suppliers into one CLM platform unlocks both buy-side procurement and sell-side enterprise contracting.
    • AI extraction of service levels and obligations is what turns post-signature visibility into measurable dispute and leakage reduction.
    • Configurable workflows plus shared clause libraries cut manual contracting loops while improving consistency across functions.

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Details

Company Size
Enterprise
Company
Vodafone
Quality
Curated
Last verified
Jul 28, 2026

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