NEXT Insurance

NEXT Insurance’s legal team lacked a standardized contract review and management process. Employees often signed contracts or agreed to terms without legal review, creating visibility gaps and compliance risk. Ironclad had been purchased but was inconsistently implemented, with some teams still routing contracts by email and no dedicated legal operations owner to drive end-to-end adoption.

After hiring a Legal Operations Manager, NEXT made Ironclad mandatory for contract review, inventorying contract types, building playbooks, and training AI-powered clauses. Adoption was driven through a phased 30-60-90 day rollout with stakeholder engagement. Attorneys were given access to Ironclad’s AI assistant Jurist for faster contract review and drafting, including a shared prompt library and AI playbooks (for example, to reject or mitigate auto-renewal clauses).

Mandating Ironclad reduced the risk of unsigned-off contracts and supported SOX-related tracking of approvals, reminders, and auto-renewals. Jurist delivered measurable efficiency: drafting a termination letter takes half the time, with 100% team adoption in a week and heavy prompt-library use. The legal team reports better visibility and collaboration versus the prior siloed review process.

• • Make CLM the only path for legal review to force adoption and close visibility gaps.
• • Pair playbooks and policy rules (e.g., no auto-renewals) with AI assistants so review stays consistent under lean headcount.
• • Treat AI as assistive—“trust but verify”—while using usage metrics to demonstrate legal’s operational impact.