Calm

Calm's hyper-growth outpaced its incumbent CLM and deal desk tooling. B2B contracts, consulting agreements, and MSAs—plus multiple agreements per piece of app content—were handled through manual, stitched-together processes with no standardization, weak guardrails, and poor reportability for legal, sales, customer success, and finance.

Calm's legal operations and deal desk teams implemented Ironclad as a centralized CLM and deal desk platform in under 90 days. They built Salesforce-integrated order-form workflows, more than 14 additional workflows, and used training, office hours, and Ironclad Academy to drive business-user adoption.

Ironclad went live quickly with near-100% adoption. Contract turnaround fell from a 15-day lead time to a couple of days for standard agreements and 5 days for nonstandard deals, and the team doubled sales without adding full-time headcount while improving deal data and reporting.

• Map incumbent pain points and involve stakeholders early so launch builds excitement, not resistance.
• Start with the highest-impact workflows (e.g., Salesforce order forms) before expanding the workflow library.
• Pair consultant support with self-serve resources and office hours to hit fast go-live and near-full adoption.