Thomas & Thomas manages 10 more clients a month with CoCounsel GenAI

Thomas & Thomas LLC is a two-attorney rural Wyoming firm with limited staff (one paralegal and two legal assistants) handling a broad mix of matters. Clients expect fast responses, and the firm cannot afford to put extensive time into each file while still delivering accurate work. Nolan Thomas needed tools that would save time on research and matter prep, improve responsiveness, and help a small team compete.

The firm adopted Thomson Reuters generative AI solutions in CoCounsel, including Westlaw Precision for AI-Assisted Research, CoCounsel for document review and outline generation, and Practical Law Dynamic Tool Set for staff-supported drafting. Attorneys use GenAI research in client meetings, hearings, and trials, and upload discovery or expert reports to generate court and examination outlines. Legal assistants and the paralegal use Practical Law checklists and Search & Summarize to draft contracts and correspondence.

Westlaw Precision has become a major time-savings tool for live research, including finding a relevant 1948 case mid-hearing on an ex-parte writ of replevin for a bank client. CoCounsel has repeatedly helped prepare court outlines and expert examinations under tight trial deadlines. Nolan reports the tools allow the firm to manage 10 more clients a month, with increased revenue more than justifying the cost, while improving speed, accuracy, and client satisfaction.

• • GenAI research and document tools can materially expand capacity at a small firm without adding headcount.
• • Real-time AI-assisted research is especially valuable in hearings and trials when novel questions arise under time pressure.
• • Giving paralegals and assistants Practical Law + GenAI search/summarize workflows raises staff capability and firm throughput.